With the snow finally melting (hopefully!), we can say with some confidence that spring is just around the corner!
Whether you and your family head for warmer climates for a spring break trip, whether you are on a cleaning and organizing kick at home, or whether you are already mentally plotting out your garden, spring for many of us is time of “refreshing” and “renewing.”
Having made it through the first quarter of the year, many businesses also are in a mode of “refreshing” – making important decisions now in order to refresh the bottom line by introducing new initiatives, ideas and innovations for the remainder of the year and beyond.
Selecting the right search firm is one of the most important business decisions your company will ever make. Executive Recruiters hold the key to influencing corporations and winning the war for talent. Unfortunately, many companies do not take appropriate measures to conduct due diligence when selecting a firm.
In the spirit of “spring cleaning,” I shine the flashlight into hidden and dusty corners of the search firm selection process so you can be a more enlightened consumer. Discover what’s hiding in the dark corners of recruiting processes that are not in your best interest!
Robbing Peter to Pay Paul
(a.k.a., The ‘Off-Limits’ Policies)
Most search firms profess to have unparalleled access to top talent. But…is that really true?
It depends on how strictly your search firm adheres to an industry practice called “Off-Limits.”
The “Off-limits Policy” is a promise that some search firms make to refrain from recruiting talent from a client company for as long as it’s a client and for a specified period of time (usually 12 to 24 months) after completing the last search assignment.
If you’ve ever wondered if your recruiter is able to source the best candidate available in the market, just ask them about their “Off-Limits” policy. When selecting a search firm that specializes in a certain niche or industry, ask to see their client list. There might be some companies on that list that employ talent that could be a good fit for your company, but their hands may be tied and they won’t be able to recruit them for you if they honor their “Off-Limits” policy. When a search firm specializes in a niche industry then their access to a wide talent pool can be crippled by virtue of their “Off-Limits” policy. They can’t (or shouldn’t) rob Peter to pay Paul.
Large national and international search firms tout their size as an asset, but actually it can be a liability because their large client list can severely limit your access to top talent. More disturbing is the practice of search firms profiting from offering “protection” – promising not to recruit out critical talent in exchange for your business. Who would want to do business with these “mob-like” ethics at play?
What if your search firm claims that its hands are not tied because they don’t have an “Off-Limits” policy? That’s concerning, isn’t it? Do you really want to pay a search fee to a recruiter, only to have him or her turn around and pluck top talent from your company? And I’ve heard of recruiters who call back into the company where they’ve recruited from, to replace the person that they took away from you. These are practices that are frowned upon by the search firms who uphold our industry behavior standards, and you should ask the hard questions of your recruiting firm to ensure that they are practicing good ethics with your best interests in mind.
The Fox is in the Hen House
(a.k.a., “We also do Leadership Development”)
During the recession, some Executive Search firms added Executive Development and Coaching services to their portfolio as a way to generate revenue and stay afloat. And who could blame them? It sounds logical on the surface. After all, if an Executive Search firm already has a relationship with a company, wouldn’t it make sense to also coach their leaders? But let’s take a closer look at this business model.
What happens when the search firm is working on some searches where the ideal candidates might be working in the very company where they are doing the leadership coaching? Foxes do get hungry…and they might become tempted to snatch a hen or two to feed a search for another client. Some would point out that the leadership coaches would not ethically serve up tasty candidates to their executive recruiters to feed that side of the business. One would hope not. But why tempt? If your search firm offers other types of services, ask the tough questions. Or…select a firm that focuses on recruitment services and don’t tempt fate.
James Bond – Double 007 or Double Agent?
When it is time to select a search firm, many top executives and/or board members bring in the search firms (often the large branded ones) that they have known and worked with for a long time. That makes sense on the surface, as this is a relationship-based business. But once again, let’s dig a little deeper and ask the hard questions about possible cronyism and personal agendas.
We often hear about top executives and board members who are repeatedly placed by the same search firm or recruiter. Dig deep and we learn that that same executive or board member repeatedly engages the same firm to conduct searches for their company when they go from company to company. Hmmm….is the search firm brought in to conduct searches because their service is outstanding, or…because the executive is simply looking out for his or her own career interests? Are they a “double agent”? Where does this person’s loyalty lie? Are they looking out for their own personal career, or do they have the best interest of their company in mind?
And, once the search firm is brought in how often does the executive actually monitor the service and results of the firm. If the search firm doesn’t meet expectations how hard is it to get rid of them and bring in another firm who will provide better and timelier results? Who checked out the firm’s “Off-Limits” policy? Definitely not the exec that brought the recruiting firm in….otherwise how would he or she get placed in a better job by the same firm?
In conclusion, my intent is not to be a Debby Downer, but rather to guide your company to select the search firm that will work tirelessly for your best interest, not theirs.
Hockenberg Search 